MUMBAI: Tata Power, which caters to 7.5 lakh consumers in the city and owns 70 per cent of the city’s transmission network, has begun undertaking measures to ensure reliable supply during the monsoon and also ensure consumer safety.
Adequate dewatering pumps have been installed at all distribution and consumer sub-stations to avoid flooding. The height of electrical installations like transformers, feeder pillars, and meter rooms in flood-prone areas are being raised, a senior official said on Tuesday, adding that substations have been equipped with rescue boats and life jackets.
“A special tree trimming drive has been undertaken near Tata Power -distribution substations and internal roads,” the official said.
Tata Power officials said they have been conducting earth leakage tests at more than 10,000 feeder pillars and junction boxes for electricity to improve public safety during the monsoon.
The power utility firm has also enhanced its customer care with special helplines, WhatsApp, mail and portal for consumers during power outages. For reporting of power interruptions or technical complaints, consumers can connect with Tata Power using the following options:
Toll-Free Number – 1800-209-5161
WhatsApp Number – 7045116237
Email: customercare@tatapower.com
My Tata Power Mobile App
Customer Portal – https://customerportal.tatapower.com/Login/
One can also send an SMS NS to 9223170707.
As a precautionary measure, Tata Power has appealed to all consumers to ensure that the meter cabin providing electric supply to the premises is adequately protected from waterlogging or leakage during monsoon. “Meter cabin must be at an adequate height. In case any alterations are made in the wiring, it should be thoroughly checked and tested by a licensed electrical contractor,” an official said.
“In case of fault, switch on the supply only after ensuring that the fault has been rectified and checked by an authorized electrician. Turn off the main switch in case there is water logging or leakage observed in the meter cabin,” he added.
